Professional Background | Kyle Wesley McGue

SENIOR PRODUCTION & FACILITIES MANAGER

July 2022- Current

Directed the planning and execution of events within BLACE flagship spaces, managing budgets ranging from $50,000 to $700,000, and achieving a 15% average cost savings through strategic vendor negotiations.
Collaborated with vendors and account teams to ensure flawless project delivery, resulting in a 20% increase in client satisfaction scores.
Supervised vendor relationships across multiple disciplines, including audio, lighting, staging, and catering, ensuring 100% compliance with project scopes and timelines.
Developed and enforced production schedules and run-of-show timelines, coordinating with city departments such as the Department of Buildings and FDNY to secure necessary permits, reducing approval times by 25%.
Maintained effective client relationships, addressing all client needs promptly and contributing to a 30% increase in repeat business.
Managed production teams across multiple client accounts, providing leadership and achieving a 10% improvement in team productivity.
Contributed to business development efforts, leading to a 15% growth in new revenue opportunities with existing and potential clients.
Oversaw venue and facilities operations for BLACE flagship spaces, including Chelsea Industrial and 548W, ensuring optimal functionality and presentation.

December 2019- Current

Opened store location and served as brand ambassador in the Washington DC Metro area to grow brand awareness and clientele base in new location
Developed and lead outreach strategy geared towards addressing client needs, which included a 24-48-hour follow-up call to initiate open communications and assess client satisfaction, resulting in a 50% increase in client retention
Increased monthly sales in January, February, and March by creating a tailored customer experience to improve quality of sale, create multi-unit transactions, and acquire additional client information to better targeting strategies
Created strategic business plans by analyzing sales reports and data on a weekly basis, which included examining number of client appointments and store traffic while assessing strengths and weaknesses of sales operations
Demonstrated an in-depth knowledge of the brand, merchandise, and selling strategies during client interactions to educate sales staff on most effective methods while encouraging staff to individualize each sales approach

November 2018- December 2019

Provided exceptional customer service by nurturing client relationships, creating unique client experiences, and offering professional opinions on products, resulting in 1,200+ transactions and $1,000,000 in sales within 8 months
Gathered customer data from approx. 80-125 clients each month, which was stored in company point of sale (POS) system and allowed for sales team to create customized sales approach meeting the needs of each individual client
Maintained an active client book and initiated consistent communication with 10-15 clients per week, which included follow-up messaging and calls after each purchase to ensure purchases aligned with client needs and expectations

April 2018 - November 2018

Managed day-to-day operations of 50+ sales associates spanning across eight locations by executing monthly promotional plans and generation of monthly goals, resulting in a 28% increase in monthly sales on average
Implemented company-wide dashboard using Google Sheets for each store location to track increase or decrease in daily sales operations and identify trends and opportunities in market and sales development
Supervised management team of 5 employees across various departments and lead weekly conference calls and quarterly in-store trainings including all associates to ensure staff was up-to-date on newest product lines
Established sales strategy through applying methods using promotion-focused planning and providing sales incentives for associates to achieve higher units per transaction (UPT) and average transaction value (ATV)
Lead recruiting efforts, training programs, employee scheduling, and management of sales staff across NYC Metro, New York, and New Jersey districts
Oversaw inventory control processes, including client replenishment, merchandise flow, daily counts, and weekly physical inventory count to ensure each store location was equipped with proper products and equipment

December 2015- April 2018

Produced operational and visual store plans for both Strenesse and HiO client accounts, resulting in the creation of 5 Strenesse store locations and 2 new HiO store locations in Canada
Conducted market research and contacted clients to develop sales strategies, promotional events, and merchandising guidelines for Strenesse wholesale and retail divisions, resulting in approx. $570,000 in sales
Identified targets and opportunities by observing Strenesse in-store operations, assessing Corporate and Executive feedback, and examining weekly business recaps, increasing client retention by 30%
Applied strategic sales strategy across all Strenesse locations, which increased the San Francisco location sales rates by 51% and the Hackensack location by 18% in comparison to previous year’s results
Coordinated and developed HiO visual merchandising guidelines with 20 European fashion brands, outlining company standards for shipment processing and product displays while targeting store demographics

Professional Background: Resume